Feedback and Complaints

At Planet PBS, we are committed to providing safe, high-quality behaviour support that is tailored to your individual needs, preferences, circumstances, and goals.Your feedback helps us improve our services. Whether you have a compliment, suggestion, concern, or complaint, we encourage you to let us know at any time.

How to provide feedback or make a complaint

You can contact us in whichever way is most comfortable for you:

In person by speaking with the Director or a member of our team

Phone: 0490 713 744

Email: lucy@planetpbs.com.au

Online: Complete our Feedback & Complaints Form using the button below

Post: PO Box 990, Ringwood VIC 3134

We encourage you to use our Feedback & Complaints Form wherever possible, as it helps us understand and respond to your concerns as quickly as possible.

Anonymous feedback

You are welcome to provide feedback or make a complaint anonymously. You can do this by posting a completed Feedback & Complaints Form to our postal address or by asking an advocate, family member, or another trusted person to contact us on your behalf.

If you are not satisfiedIf you are not comfortable raising your concerns with us, or if you are unhappy with the outcome, you can make a complaint directly to the NDIS Quality and Safeguards Commission.

The Commission accepts complaints about NDIS services or supports that:

• were not provided in a safe and respectful way; or

• were not delivered to an appropriate standard.

You can contact the NDIS Commission by:

• Phone: 1800 035 544 (or TTY 133 677) (Interpreters can be arranged)

• National Relay Service: Ask for 1800 035 544

• Online: Complete the complaint form on the NDIS Commission website.

We are committed to handling all feedback and complaints fairly, respectfully, confidentially, and as promptly as possible in accordance with our Feedback and Complaints Policy.